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Explore the Terms That Govern Your Account

These terms set out the binding agreement between you and patimatch when you open an account and use our platform — covering everything from how your account is…

Account eligibility depends on local lawUPI, Paytm & PhonePe coveredGoverned by applicable Indian lawContact support for any clause queryUpdated terms notified via email

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Browse the Scope of This Agreement

patimatch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This agreement applies to every account holder who accesses patimatch from India where local law permits such access. By completing account registration, you confirm that you are eligible under the laws applicable in your state or territory. We reserve the right to restrict access in regions

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where operating would conflict with local legislation. Payment activity through UPI, Paytm, and PhonePe is subject to the transaction limits and verification requirements that those payment rails impose alongside our own internal controls. We may update these terms periodically — when we do, we will notify
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you by email at least seven days before the changes take effect, and continued use of your account after that date constitutes acceptance.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

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HOW WE HANDLE YOUR ACCOUNT

Switch Between Sections: Data, Security and Rights

patimatch takes the security of your personal data and account credentials seriously. Here is how we manage the key obligations these terms create on our side — from data retention to how…

Data Retention

We retain your account data — transaction logs, identity documents, and correspondence — for the period required by applicable law. After that window closes, data is deleted or anonymised in accordance with our internal data-handling schedule.

Cookie Policy

Our platform uses cookies to maintain your session, remember language preferences, and measure page performance. You can manage cookie consent via the banner shown on your first visit; withdrawing consent may limit some lobby functionality.

Account Security

Your login credentials are hashed and stored using industry-standard encryption. We will never ask for your password via chat or email. If you suspect unauthorised access, contact support immediately and we will suspend the account pending verification.

Requesting Changes

To update personal details such as your registered mobile number or email address, submit a request via the account settings page along with supporting identity documents. Changes typically take one to two business days to process and verify.

Account Closure

You may close your account at any time by contacting support. We will process any remaining wallet balance back to your verified UPI or Paytm account before the closure is finalised, provided no withdrawal holds are active.

Dispute Resolution

Disputes arising from these terms should first be raised with our support team. If unresolved within 30 days, the matter may be escalated to an independent arbitration process as outlined in the dispute clause of this agreement.

Open Answers to Common Terms Questions

These are the questions we hear most often about how these terms apply to your account on patimatch. If your query is not covered below, our support team is available around the clock.

This agreement applies to any person who creates or uses an account on patimatch. Access is available where local law permits, and it is your responsibility to confirm that using the platform is lawful in your specific state or territory within India.

We will not change terms without notice. Any material update to these terms is communicated by email at least seven days before it takes effect. Continued use of your account after the effective date means you have accepted the revised terms.

Deposits and withdrawals via UPI, Paytm, and PhonePe are governed both by these terms and by the individual terms of each payment provider. Where there is a conflict, the stricter of the two sets of rules applies to your transaction.

We hold identity documents submitted during account verification, transaction records, login history, and support correspondence. You may request a copy of your data by contacting our support team with your registered account email for identity confirmation.

Contact our support team via live chat or email and request account closure. Any balance in your wallet will be returned to your verified UPI or Paytm account before closure is confirmed, provided no active withdrawal restrictions are in place.

If we determine that a term has been breached, we may suspend or permanently close your account, withhold pending withdrawals pending investigation, and report the matter to relevant authorities if the breach involves fraudulent activity.

This agreement is governed by the laws applicable in India to the extent permitted. Disputes that cannot be resolved through our support process are subject to binding arbitration as described in the dispute resolution clause within the full terms document.

Explore the Terms That Govern Your Account

Reach Us About Any Clause or Concern

Switch Between Sections: Data, Security and Rights

Data Retention

Cookie Policy

Account Security

Requesting Changes

Account Closure

Dispute Resolution

Open Answers to Common Terms Questions

01 Who does this agreement apply to?

02 Can patimatch change these terms without notice?

03 How do payment method rules fit into these terms?

04 What personal data does patimatch hold about me?

05 How do I close my account under these terms?

06 What happens if I breach a term in this agreement?

07 Which law governs this agreement?

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